Costumes Return / Refund Policy
Costumes only Returns are accepted within 7 days of purchase. Garments must be unworn and has not been tried on and in their original condition. Postage cost is non-refundable. Please contact us at info@teamtoyboxes.com.au for Refund/Return Authorization.
We will refund using the method of payment that was used to purchase the item once we have received the item. Please allow several days for the refund to appear on your statement.
We aim to respond within 24 hours. We will respond as soon as we can. We do not accept unauthorized returns.
Team Toyboxes are not responsible for any delays or losses by Australia Post.
The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
International Customers – If you are returning an item to us for a refund then the cost of returning the item to us is your responsibility.
All products to be returned must be carefully repackaged with their original packing and be in an unworn condition. We will not refund goods that have been worn or tried on, do not have their original packaging or show obvious signs of abuse.
